PRIVACY POLICY

Effective Date: 18/01/2025

1. Introduction

Welcome to SHORA Hearing and Speech Clinic ("we," "our," "us"). Your privacy is our priority, and we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide when using our website www.shorahearingandspeech.com ("Website") and services, including signing up for workshops, lectures, product purchases, and creating website accounts.

2. Information We Collect

We collect and process the following categories of information:

• Personal Identification Information:
  •  Name, email address, phone number and mailing address provided during account registration, sign-ups, or inquiries.
• Health Information:
  • Medical history, treatment plans, and related details necessary for providing personalized care.
• Payment Information:
  • Billing and transaction details for services, workshop registrations, or product purchases.
• Website Usage Information:
  • Login credentials, purchase history, cart contents, and preferences collected through your website account.
• Technical Data:
  • IP address, browser type, device information, and browsing behavior obtained via cookies and similar technologies.
• Additional Information:
  • Professional Details: Occupation, organization, and professional credentials collected during workshop or lecture registrations.
  • Preferences: Topics of interest and session selections indicated in the registration form.

3. How We Use Your Information

We use your data to:

• Provide and manage services, including:
  • Scheduling appointments, speech therapy sessions, or hearing aid trials.
  • Processing registrations for workshops, lectures, or other events.
  • Enhancing Event Experience: Tailoring workshop or lecture content based on your professional background and interests. 
  • Enabling account features like tracking orders, viewing cart items, and managing purchase history.
• Process payments and manage billing.
• Communicate with you regarding appointments, treatment plans, workshops, lectures, or purchases.
• Improve your user experience and the functionality of our Website.
• Comply with legal obligations and protect our legal rights.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers:
  • Third-party vendors assisting with website operations, payment processing, or event management, under confidentiality agreements.
• Legal Authorities:
  • When required by law or to protect our rights, we may disclose information to regulatory bodies or law enforcement agencies.

5. Data Security

We employ advanced security measures to protect your personal information. While we strive to ensure your data is secure, no internet transmission or electronic storage method is entirely risk-free.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Obtain a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
• Objection: Object to certain types of data processing.

To exercise these rights, contact us at info@shorahearingandspeech.com.

7. Cookies and Tracking Technologies

Our Website uses cookies to enhance your experience by:

• Storing preferences and cart items.
• Analyzing usage patterns for site improvement.

You can control cookie preferences through your browser settings.

8. Third-Party Links

Our Website may link to external sites. We are not responsible for their privacy practices or content. Review their privacy policies before sharing your information.

9. Workshops, Lectures, and Events

When you sign up for workshops, lectures, or events, we collect personal details for registration and participation:

• Professional Information: Occupation, organization, and credentials to customize event content.
• Preferences: Topics of interest to inform you of relevant future events and offers.

This information may also be used to inform you of future events and offers.

10. Accounts and Purchases

Creating a website account allows you to:

• Track purchases and view cart items.
• Access order history.
• Manage preferences for workshops and services.

We use this data to streamline your experience and ensure a personalized interaction.

11. Children's Privacy

Our services listed on the website are intended for children and people of all ages. However, we do not intend for our services to be booked and/or products to be purchased directly by individuals under 18 years of age. We do not knowingly collect personal information from minors without parental consent.

12. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with the effective date.

13. Contact Us:

For questions or concerns about this Privacy Policy, contact us at:

• Email: info@shorahearingandspeech.com
• Phone: +91 8169807399